Return & Refund Policy

1. Return Eligibility

We generally accept eligible return requests within 7 days of delivery.

To be eligible for a return:

The product should be unused and in its original condition.
Original packaging, tags and accessories should be retained where applicable.
Proof of purchase/order details may be required.
The product should not have been damaged due to misuse, negligence or improper handling by the customer.

Certain products may be non-returnable due to their nature, hygiene requirements, customization or other applicable restrictions.

2. Damaged, Defective or Wrong Product

If you receive a damaged, defective or wrong product, contact us at thezariaa@gmail.com or +91 97127 16858 as soon as possible.

Please provide:

Order number
Description of the issue
Clear photographs/videos of the product and packaging, where applicable

We will review the request and determine the appropriate resolution.

3. Refunds

If your refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

The time taken for the refund to reflect in your account may depend on the payment method and payment service provider.

4. Exchange

Where applicable, eligible products may be exchanged subject to product availability and verification of the return condition.

5. Return Shipping

For approved returns caused by receiving a damaged, defective or incorrect product, we may arrange or reimburse return shipping as applicable.

For returns due to customer preference or other reasons not caused by us, return shipping charges may be borne by the customer.

6. Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

7. Non-Returnable Products

Products that are specifically marked as non-returnable, customized/personalized products, used products, products damaged after delivery due to customer handling, or products that cannot reasonably be resold may not be eligible for return.