Frequently Asked Questions (FAQs)
1. How can I place an order on thezaria.shop?
Simply browse our products, select your preferred product, add it to your cart and proceed to checkout. Enter your delivery details and complete the payment to place your order.
2. What payment methods do you accept?
We accept the payment methods available at checkout, which may include online payment options and other payment methods offered on our website.
3. How long will my order take to arrive?
Orders are generally processed within 1–3 business days and delivered within approximately 3–7 business days after dispatch, depending on your location and courier service.
4. How can I track my order?
Once your order has been dispatched, tracking details may be shared with you through your registered contact details, where tracking is available.
5. Can I cancel my order?
Yes, you can contact us as soon as possible after placing your order. Cancellation may not be possible once the order has been processed or dispatched.
6. Can I return a product?
Yes. Eligible products can generally be returned within 7 days of delivery, subject to our Return & Refund Policy.
7. What if I receive a damaged or wrong product?
Please contact us as soon as possible after delivery with your order number and clear photographs/videos of the product and packaging. After verification, we will provide an appropriate resolution as applicable.
8. Can I exchange my product?
Eligible products may be exchanged subject to our return policy and product availability.
9. When will I receive my refund?
Once your return is approved and the returned product has been received and inspected, the refund will be processed. The time taken for the amount to appear in your account depends on your payment method and payment provider.
10. Do I have to pay for return shipping?
For approved returns involving a damaged, defective or incorrect product, we may arrange or reimburse return shipping as applicable. For other returns, return shipping may be borne by the customer.
11. What happens if I enter the wrong delivery address?
Please contact us immediately if you notice an incorrect address. If the order has already been dispatched, we may not be able to change the address. Additional shipping charges may apply if the parcel needs to be re-shipped.
12. Are all products eligible for return?
No. Certain products may be non-returnable due to their nature, hygiene requirements, customization or other applicable restrictions. Please check the product page and our Return & Refund Policy before purchasing.
13. Is my personal information safe?
We take reasonable measures to protect your personal information. Payment information is generally processed through third-party payment providers and is handled according to their security practices.
14. Do you offer customer support?
Yes. You can contact our customer support team using:
Phone: +91 97127 16858
Email: thezariaa@gmail.com
15. Where is thezaria.shop located?
Our business address is:
thezaria.shop (Harmit Enterprise)
189, Gajanand Society, Vibhag 3,
Punagam, Yogichowk, Surat, Gujarat - 395010, India.
GSTIN: 24DYOPG2399F1Z5
16. How can I contact you regarding my order?
For order-related questions, please email us at thezariaa@gmail.com or call +91 97127 16858. Please keep your order number ready so we can assist you quickly.